Frequently Asked Questions

Registration Key / Serial Number Questions.

I've lost my registration key. How can I get it again?

If you have previously registered your copy of ArtRage at http://members.artrage.com your Profile will contain your Registration Key. Log in to the Member Area to view serial numbers for all your registered products.

Feel free to send a support request via our support page here if you purchased ArtRage from our website and can't locate your key and we'll be happy to check our purchase records for you, then help you to register it on our website.

If you purchased ArtRage Deluxe you will need to contact your vendor for further information or contact the publisher via their support page at http://www.smithmicro.com/support. Ambient Design does not have any information on Registration Keys for ArtRage Deluxe.

Check below for more info if you got your copy of ArtRage with a Wacom tablet or ASUS EP121 slate computer.

I purchased a WACOM Bamboo/Volito, where is my Serial Number / Registration Key?

If you received ArtRage on CD with a Wacom tablet, Wacom print the registration key for ArtRage on the back of the ArtRage CD sleeve. They call it a 'serial number' and it is 20 digits long. If you don't see it there please contact Wacom support directly for assistance as Ambient Design does not have any details of keys that came with Wacom tablets.

If you downloaded ArtRage from Wacom's website, you should have received an email from them containing your registration key. If you have not received this, please contact Wacom support for assistance.

I purchased an ASUS EEE Slate EP121. Where is my Serial Number?

To locate your ArtRage serial number, launch ArtRage from the Start Menu, click on Help -> Change Serial Number. You will see the serial number displayed. Take a note of this number as you can use it to register your copy of ArtRage on our Member Area in order to download updates.

My registration key / serial number is not accepted when I enter it

ArtRage Studio / Studio Pro:

ArtRage Studio and Studio Pro serial numbers are 25 characters long, split in to groups of 5. If your serial number is not accepted when you enter it, please make sure you have copied it correctly. You can paste it in to the Unlock panel using the button provided.

ArtRage 2.

Artrage keys are 20 digits long, so if you are entering a different number of digits, check that it is being read correctly. If you are copying and pasting the registration key, make sure that you are not copying any additional spaces or additional information, just the key itself.

I purchased a Sony computer, where is my Serial Number?

For any version of ArtRage which came with a Sony computer, you can locate the serial number by launching the application, then going to Help -> Change Serial Number. You can also register this on our Member Area at http://members.artrage.com after creating an account and logging in, which will allow you to download the installer from our website.

Purchase Questions.

I purchased ArtRage but I haven't received any download info.

After you complete your purchase of ArtRage from our online store, you should see download links displayed for Windows and OS X. Click the download link for your operating system to download the ArtRage installer. If you have closed the page, the online store also sends you an email with your serial number and download links for ArtRage. Click the link in the email to download the ArtRage installer.

If you have any problems, please feel free to contact us via the 'send a support request' option here and we'll be happy to help.

Once you have your serial number, you can also download ArtRage directly from our website whenever you like via the Member Area. For information on how to do this, click here.

I purchased ArtRage Deluxe on DVD but haven't received the package.

Ambient Design Ltd. does not have purchase information for any version of ArtRage Deluxe as sales are handled entirely by the external vendor. If you need information on a purchase of ArtRage Deluxe please contact the vendor or visit the publisher's support page at http://www.smithmicro.com/support

Upgrading and Updating ArtRage.

I have a previous version of ArtRage, do I get a discount for ArtRage 4?

Owners of ArtRage 2, Studio or Studio Pro may be eligible for a discount if they wish to upgrade to ArtRage 4. For more information, see the forum thread here.

How do I update ArtRage to the latest version?

ArtRage Studio / Studio Pro:

Select 'ArtRage News and Updates' from the Help Menu inside the product. The News Panel will inform you if there is a new version, and provide a button to link to the Member Area. To download updates you will need to register an account with us at http://members.artrage.com.

ArtRage 2

To update ArtRage, open ArtRage's Help menu and click on 'Check for updates online'. If you have any problems updating, you can also download the latest version of ArtRage directly from http://members.artrage.com

All Versions Purchased on Steam

If you've purchased ArtRage Studio Pro or Artrage 4 via the Steam store, when you launch the Steam client it should automatically download the latest update.

iPhone / iPad

ArtRage on the iPhone or iPad can be updated in the same manner as any application purchased from Apple's App Store. Launch the App Store and use the update feature to download the latest version of ArtRage.

When attempting to update ArtRage 2 on OS X Leopard, I am getting a crash.

If you have an older version of ArtRage 2, you may experience a crash on startup or when updating. To correct this, download the latest version of ArtRage from http://members.artrage.com.

The latest version of ArtRage 2 is installed to your Applications folder as 'ArtRage 2.6' by default.

Downloading ArtRage.

How do I download ArtRage again?

To download a new installer for your ArtRage software you need to register a user account in the ArtRage Member Area. You can find information on how to do this here.

After logging in to the Member Area, you will need to register your software if you have not done so previously. You can find information on how to do this here.

Once you have an account on the Member Area and have registered your software, you can download your software at any point by logging in, and clicking the download button just beneath your ArtRage serial number / registration key.

Users of ArtRage Deluxe can download the software from the Member's Area but the additional DVD content is not available for download from Ambient Design. For further assistance downloading additional content please contact the publisher via their support page at http://www.smithmicro.com/support.

I've purchased ArtRage, but I'm not sure how to download it

After you complete your purchase of ArtRage from our online store, you should see download links displayed for Windows and OS X. Click the download link for your operating system to download the ArtRage installer. If you have closed the page, the online store also sends you an email with your serial number and download links for ArtRage. Click the link in the email to download the ArtRage installer.

If you have any problems, please feel free to contact us via the 'send a support request' option here and we'll be happy to help.

Once you have your serial number, you can also download ArtRage directly from our website whenever you like via the Member Area. For information on how to do this, click here.

My ArtRage download doesn't complete properly

Before downloading ArtRage, make sure to temporarily disable any download accelerators, download managers or browser download addons. These can on occasion cause problems with downloads. If you find this doesn't help, please contact us via 'send a support request' on the support page here, let us know where you're trying to download from, what operating system and browser you're using, what is happening and the full text of any error messages you see and we'll be happy to help or provide an alternative.

Questions Before I Buy.

What system specifications does ArtRage require?

ArtRage 2.5 Starter and Full Editions require the following system specifications:

Windows: Windows 7, Vista, XP, 2k, or Tablet PC. 800mhz processor or faster, and 256 megabytes of RAM.

Macintosh: Macintosh OS X 10.3.9 or later. G4 processor or faster, and 256 megabytes of RAM.

ArtRage Studio & Studio Pro require the following system specifications:

WindowsXP, Vista, or Win7. MacOSX 10.4 or later with 1GHz processor (Intel Macs only). 1024 x 768 screen size, 512MB Memory, 100MB disk free.

What do I get when I purchase ArtRage from the online store?

After you complete your purchase of ArtRage from our online store, download links and the serial number for your software are displayed. The store also sends you an email including your serial number and download links. Your serial number can also be used to download ArtRage at any later point via our Member Area here.

What languages does ArtRage support?

ArtRage 4

Artrage 4 provides English, French, German, Dutch, Italian, Japanese, Russian and Spanish interfaces. The manual is currently in English only.

ArtRage Studio & Studio Pro:

ArtRage Studio and Studio Pro all provide English, French, German, Dutch, and Italian interfaces, with manuals in English, French and Italian.

ArtRage Studio & Studio Pro Wacom China Editions support English, Traditional Chinese, Simplified Chinese.

ArtRage 2.

ArtRage 2.6 Full Edition provides support for:

  • English interface + manual.
  • French interface + manual.
  • German interface + manual.
  • Italian interface + manual.
  • Turkish interface + manual.
  • Dutch.
  • Spanish.
  • Spanish (Latin America).
  • Portuguese.
  • Portuguese (Brazil).
  • Greek.
  • Russian.

ArtRage 2 Japanese Edition supports:

  • Japanese interface + Japanese Manual.
  • English interface + English Manual.

ArtRage 2 Wacom China Edition supports:

  • Simplified Chinese interface.

When ArtRage starts for the first time it uses the language used by your operating system. The language used can be changed by opening ArtRage's help menu, then clicking on 'Select Language', choosing the language you want and restarting ArtRage when prompted.

Are there discounts for buying multiple copies of ArtRage?

We do provide discounts for bulk orders of ArtRage. Please let us know the number of installations of ArtRage you would like and we'll give you a quote. You can contact us via the Support section.

Does ArtRage install any additional software such as AdWare?

ArtRage does not contain any adware, spyware or malware of any sort.

What are the differences between the various versions of ArtRage?

For a list of the features supported by different versions of ArtRage, visit http://www.artrage.com/artragefeatures.html

Questions About The ArtRage License.

I have OSX and Windows, do I need to buy a copy for each platform?

Your ArtRage license is for a single user, but if you wish to install on more than one platform for your own use you can register your key in the Member Area and download the installer for any of the platforms the product is available on.

I want to install ArtRage on an additional computer, is this ok?

If you want to install ArtRage on one additional computer for your own use, that is ok with us.

Are there any limits to what I can do with the artwork I produce in ArtRage?

Any work you produce with ArtRage is yours to do whatever you like with, including selling your work. We just provide the tools for you to create art and make no claim to anything you create.

Problems Launching ArtRage.

I get a 'gdiplus.dll' error when I try to start ArtRage on Windows 2000. How can I fix this?

If you get an error message which refers to gdiplus.dll when you try to launch ArtRage on Windows 2000, you can download the related file here from Microsoft's site:

http://www.microsoft.com/downloads/details.aspx?FamilyId=6A63AB9C-DF12-4D41-933C-BE590FEAA05A

When you've downloaded the file, run it and it will create two folders, 'asms' and 'idw'. The folder you want is: asms/10/msft/windows/gdiplus

From that gdiplus folder, copy 'gdiplus.dll' in to your ArtRage program folder (usually in C:\Program Files\Ambient Design\ArtRage 2, or C:\Program Files\Ambient Design\ArtRage Studio Pro etc.). Just make sure that the gdiplus.dll file is in the same location as your ArtRage.exe file (or ArtRage Studio Pro.exe file if you're using Studio Pro etc.).

The application should now launch normally.

Can I run ArtRage on Linux?

ArtRage does not support Linux natively but some users have reported being able to run it using Wine. For more information, check in the forums. Note that we cannot support your version of ArtRage if you choose to run it on Linux.

When starting ArtRage 2 on OS X Leopard, I am getting a crash.

If you have an older version of ArtRage 2, you may experience a crash on startup or when updating. To correct this, download the latest version of ArtRage from http://members.artrage.com.

The latest version of ArtRage is installed to your Applications folder as 'ArtRage 2.5' by default.

When I start ArtRage 2 Wacom Edition I get: 'This application will only run on a Wacom tablet'.

The way that Wacom tablets are identified changed in recent operating systems, so you may see this error when starting ArtRage.

Downloading and installing the latest tablet software from Wacom's website should correct this, but as we removed the tablet check in Artrage 2.5.20 it is also worthwhile downloading the latest version of ArtRage from http://members.artrage.com.

Problems Using ArtRage

There's a cat in my layers panel! What's he doing there?

He's not a bug, honest! That's Tycho, Ambient Design's resident cat, the one who's really in charge of the whole operation. You'll find he occasionally pops up in the layer palette in the background when you're dragging a layer, and can also sometimes be found biting the corner of the About ArtRage window or the update window.

He's an elusive creature so most of the time he hides away, ready to make his appearance when it's least expected!

I'm getting strange behavior / no pressure support when using my graphics tablet with ArtRage.

If you're using ArtRage on Windows and see strange behaviour when using a graphics tablet, try the following: Check that you have the latest version of ArtRage ( Help -> Check for updates online ). If not, download the latest version of ArtRage from http://members.artrage.com.Download and install the latest version of tablet software from your tablet manufacturer's website.If you still have problems, please contact us via the support page so that we can help.

Saving and Loading.

Can I save ArtRage paintings in other image formats?

It's always a good idea to keep a copy of your work in Artrage painting format ( ptg ), as this format supports layers, paint thickness, paint wetness and so on. However you can also export your work as other standard image types. To do this, open the File menu, choose 'Export as Image', then select the format you wish to use. ArtRage supports jpg, bmp, png, gif, psd and tif formats.

Can I load other images in to ArtRage?

You can import a jpg, bmp, png, gif, psd or tif image into ArtRage by opening the File menu, choosing 'Import Image' and browsing to the image you want to open.

Why can't I import my Photoshop documents?

Check that you are not trying to import a CMYK document. ArtRage is an RGB application and does not currently support CMYK. If you are using the Free version of ArtRage you will not be able to import documents with multiple layers as ArtRage Starter Edition does not have layer support.

Member Area.

How do I change my password / email address?

To change any of your personal details log in to http://members.artrage.com using your old details and you can edit your details at the top of the page.

How do I register my copy of ArtRage?

To register a copy of ArtRage to your user account, log in to the Member Area using your account details. After logging in, click the 'register' button next to 'add new product' and enter your ArtRage serial number / registration key. You should now see it listed with a download button beneath which you can click to download any of the latest versions.

How do I log in to the Member Area?

To log in to the Member Area, you will need to have registered. To register with the Member Area:

  1. Go to the Member Area at http://members.artrage.com or by clicking 'Members' in the left hand navigation bar on the ArtRage website.
  2. Click the 'Create Account’ button and follow the instructions.
  3. When you have finished, the website will send you an email. Click the link in the email to confirm your registration.

You only need to do this once. Once you have registered, you can log in to the Member Area by entering your email address and the password you chose when you registered on the main page of the Member Area, and clicking the 'Login' button.

Please Note: Purchasing ArtRage does not automatically create a Member Area account for you. You will need to register manually if you wish to use the Member Area.

What do I get if I register my copy of ArtRage?

When you register your copy of ArtRage your Registration Key is stored with your profile so that you can access it again in the future. In addition you are then able to download the ArtRage installer from the Member Area when you need it in case you lose the original.

Registered users of ArtRage will also have access to other downloads from the Member Area that are not available to normal members.

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