Technical Support

You can find answers to many common questions in our FAQs and online guide. But if you do need to contact us please fill in the form below. When you fill in the form please provide as much information as possible, including which version of ArtRage you are using, what operating system you are using it on, and what the problem is including what you were trying to do and what happened when you tried.

Important: If you don't receive a reply:

We take our customer support very seriously so if you have trouble with the form or do not hear back from us within two business days* please email support@artrage.com directly and we should be able to help. Include as many details as you can regarding the problem you are having.

*Please be aware that we are based in New Zealand, so our Monday to Friday hours may be different from your local time.

Serial Number or Download Queries: 

If you cannot find your ArtRage Serial Number: Please let us know which version of ArtRage you are using and the email or postal address you used when you purchased the product. If you received ArtRage with a Wacom graphics tablet please log in to your Wacom account or contact Wacom customer support as we do not have access to your details.

If you need to download ArtRage for Windows/macOS: Please register your Serial Number at members.artrage.com and you can then download from there. If registering does not appear to work, please refresh the page. Once that is done you should be able to download the product from your Profile page.

If you are using ArtRage on iOS or Android: You do not need a Serial Number for these versions and can download them from the store where you purchased the product.

 
(not required for iPad/iPhone)