Help And Support

If you need to contact our tech support, please fill in the form below. You can also find answers in the FAQs and online guide.

 

Help using ArtRage:

If you are having a technical problem, or need us to help explain certain features, we will need to know which version of ArtRage you are using and what device and operating system you have. Tell us what you are trying to do, and what happened when you tried to do it.

 

Serials & Downloads: 

 

  • If you cannot find your serial after purchasing ArtRage from us, let us know which edition it is, and the email or postal address you used for your order and we will look it up for you. If you did not purchase from us, tell us where it came from and we may still be able to help.
  • If you are looking for a Wacom serial for ArtRage Lite, we cannot provide that. Log into your Wacom account to find it there or contact Wacom support. If you are completely stuck, we will try and help, but we cannot find your serial for you.
  • If you need to download ArtRage again to update or re-install it, register your serial at members.artrage.com for unlimited macOS and Windows downloads. Serials are not automatically registered after purchase. Refresh the page if the registration does not appear to work, or contact us if there is an error message.
  • If you are using the iOS or Android apps, you do not need a serial, you can download from the app store instead.

 

Response Time

ArtRage is based in New Zealand, so cannot offer phone support. We try and respond as quickly as possible, but our time zone is very different from most of our users. We are also a very small team and do not answer emails at the weekend. Please allow up to two business days before expecting a reply.

We take our customer support very seriously. If you have trouble with the form, or do not hear back from us within a week, please email support@artrage.com directly instead.

 
(not required for iPad/iPhone)